frequently asked questions

for your carefree adventure

HOW CAN I BOOK AN ADVENTURE

There are a couple of ways:

Directly on the site – just pick one or more adventures and follow the checkout process
Y ou can call us an reserve you place
You can send us a message on the website specifying a date and a number of persons

WHAT IS YOUR CANCELLATION POLICY?

Free cancellation 24 hours before the tour.

In the case of not coming the day of the excursion: With the presentation of a medical certificate that proves unavailability 100% refund.

In case of bad weather, 100% of the money will be refunded

In the case of not coming the day of the excursion without any reason: there is no refund.

ARE ECO TOURS GOOD CHOICE FOR AN ENTIRE FAMILY?

Actually, all our adventures are a great choice for a family to spend a quality time together in nature. Give us a call for great family packages. We’ll be happy to offer you a customized option based on your specific wishes.

HOW DO I CONFIRM MY PICK UP DETAILS?

48h – 24h before the adventure we’ll contact you with pick-up details and the exact pick-up time.

HOW DO I MAKE CHANGES TO MY BOOKING?

Need to add a traveler, change the date, or make another adjustment? Not a problem! In most cases, you can change your booking up to 3 days before your activity. The easiest is to send us an email with the required changes and we’ll get back to you with a reconfirmation. Or you can give us a call and one of our staff members will guide you through the process

WHAT LANGUAGES ARE AVAILABLE FOR THE TOURS?

Our guides speak: English, Spanish, Italian, French, German, Dutch, Portuguese, Russian.

And we all speak the universal language of love towards beauty and nature.

beautiful memories

from our adventures

Private Tours Cancun. Private Tours Playa del Carmen

Bull shark Tour in Playa del Carmen, Mexico

people think we’re

awesome

Snorkeling with whale sharks was on our bucket list and we were not disappointed! Mark and Cesar were great guides. They really seemed to care about the sharks and were very knowledgeable about them. The boat crew did a great job and were able to get us some great pictures. We had great service and would not hesitate to do this tour again next time we are in the area.

Alicia W
Un unforgettable trip to Isla Contoy. Amazing time, wonderful experience, great people and delicious meal! Truly recommend!

Anna P
I don't think I will ever forget the experience and it was a truly incredible one - the whale sharks were incredible and our small group was able to get plenty of time swimming by them! I would come back again through Eco Tours without a doubt.

Katie Shedden